Adams Harrison Retains “Customer Service Excellence” Accreditation
We are delighted to announce that Adams Harrison has successfully passed its annual Customer Service Excellence assessment and has retained its accreditation for a further 12 months.
Customer Service Excellence (CSE) is the UK’s recognised standard for organisations that are committed to putting customers at the heart of everything they do. Originally created by the Cabinet Office, the standard provides a practical framework for driving customer-focused improvement and assesses areas including customer insight, organisational culture, information and access, delivery, timeliness and quality of service.
For Adams Harrison, retaining CSE accreditation is an important independent recognition of our ongoing commitment to excellent client care. The annual assessment reviews evidence of our service standards, our approach to client feedback, and the way our staff embed a customer-focused culture across the firm. It also reflects the dedication of our team in delivering clear communication, professional support and high-quality legal services to clients across Cambridgeshire, Suffolk, Essex and beyond.
We are proud to have held Customer Service Excellence accreditation since 2021 and pleased that our latest assessment confirms our continuing focus on maintaining and improving the standards our clients rightly expect from us.
Practice Manager
Louise Taghi joined the firm in November 2021. Louise has many years’ experience in the legal profession and the experience ranges from Solicitors to Barristers’ Chambers from single office High Street firms to the 12th largest law firm in the world.
She brings a depth of experience to the Practice and is an Associate Member of the Institute of Legal Finance & Management (ILFM).
Louise is responsible for day to day management of the firm and works closely with the Partners.
Hobbies and Interests: Outside of work Louise is a member of a Suffolk-based ladies choir, and also enjoys gardening and keeping fit.
