Client feedback statistics for the period 1st July 2025 to 30th June 2026

Adams Harrison strives to provide our best service to all clients and client feedback is a measure of how we are doing.

Clients are sent a feedback questionnaire at the end of a matter and we are pleased that so many take the time to complete and return the questionnaire.

We have analysed feedback received in the 12 months to 30th June 2026 and the statistics can be seen below:

Analysis of client questionnaire feedback – July 2025 to June 2026

96% of clients were “very satisfied” with our overall service to them

92% of clients deemed their interaction with our reception staff and other staff to be “very good”

86% of clients said they found the information and advice they were given “very easy” to understand

94% of clients said they were kept up to date “very well” on progress

99% of clients said that the personal manner of their lawyer was “very good”

84% of clients said they would be “certain” to recommend us to others and 14% “likely to”

 

With the consent of our clients, we also publish real testimonials on our website, and you can see these at the top of each web page for each area of work.

Alison Helbert, our Accounts Manager, celebrates 45 years’ service

Today we’re celebrating an incredible milestone – 45 years of dedicated service

A huge congratulations and thank you to Alison Helbert, our Accounts Manager on reaching this remarkable achievement.

Alison is the backbone of our accounts team, providing unwavering support to colleagues across the firm, expertly managing every aspect of our accounts functions, and ensuring our client money is handled with the utmost care.

Alison’s loyalty, commitment, hard work, and attention to detail have earned the respect and appreciation of everyone who has had the pleasure of working with her.

From all the partners, thank you Alison for 45 years of exceptional service and dedication. Here’s to this incredible milestone.

Adams Harrison accredited for Lexcel for another year

Adams Harrison are proud to announce that we have once again been accredited with Lexcel, the Law Society of England and Wales’ legal practice quality mark for client care, compliance and practice management.

Lexcel is designed specifically for legal practices and recognises firms that demonstrate strong systems, clear procedures and a consistent commitment to high standards across key areas including:

  • client care,
  • risk management,
  • people management,
  • structure and strategy,
  • financial management,
  • information management, and
  • file and case management.

Holding Lexcel accreditation provides reassurance to our clients that Adams Harrison continues to operate efficiently, ethically and with a strong focus on delivering a reliable, high-quality service. The annual assessment process, which takes 3 days, reviews the firm’s policies, procedures and files, and includes interviews with members of the team to ensure that the standard remains embedded in day-to-day practice.

Adams Harrison has held the Lexcel accreditation since 1999 and remains proud to be among the firms that have demonstrated a long-standing commitment to legal excellence. Our continued accreditation reflects the hard work of everyone across the firm and our ongoing dedication to client care, compliance, staff development, risk management and sound practice management.

We are delighted to have achieved Lexcel accreditation for another year and remain committed to maintaining the standards that our clients, colleagues and community can trust.

Crypto – Can I use it when buying a house?

Crypto is becoming a more commonly used destination for those looking to invest but there are many high street firms that will refuse to accept crypto for the use of deposit or balance payments when purchasing a property.

Why isn’t it accepted by some firms?

Unfortunately, many looking to invest do not appreciate the difficulties the legal sector can encounter when assessing and considering source of funds for AML and due diligence purposes. As solicitors; we have a duty to investigate the source and validity of funds that would pass through our accounts and very few can be more difficult to trace and consider than crypto investments.

Whilst it is accepted that supplementary evidence like transaction history, receipts for payments, ICO Details and wallet transactions can all be produced, the complexity of the investments can often require hours of dedicated review and research and more often than not the cost for such a review would exceed the fee being charged for the initial works.

As a firm we have made the decision that until there are reliable, government backed and regulator approved summaries and reviews of crypto investments made available we will not accept this as a source from clients.

Recommendations

If you do regularly invest in crypto or are considering investing in the future I would recommend creating a new account with your bank that is dedicated purely to the receipt of crypto funds and further investments. This way you can keep separate any other sources that you may be looking to use to fund your next property purchase or legal transaction and remove the risk of tainting said source with crypto.

Congratulations to Briony Dodson and Caitlin Longland on qualifying as Solicitors

The Partners at Adams Harrison are delighted to announce that Briony Dodson and Caitlin Longland have both qualified as solicitors after successfully completing all of their professional training with the firm.

Briony Dodson will be remaining in the Dispute Resolution department where she undertook her training and will concentrate mainly on Employment Law. You can find out more about Briony from her website profile here: Adams Harrison Solicitors: Team Member Details

Caitlin Longland will be remaining in the Private Client department where she started work as a legal secretary and then undertook most of her training. You can find out more about Caitlin from her website profile here: Adams Harrison Solicitors: Team Member Details.

Employment Tribunal Claims Surge

Newly released Ministry of Justice statistics show a substantial rise in Employment Tribunal activity. According to the latest data for October–December 2025, published on 12 March 2026, the tribunal system is experiencing significant pressure:

  • New single claims have risen by 54% compared with the same quarter in 2024.
  • The open case load has increased by 49%, adding to delays and backlogs.
  • The tribunal is facing further strain due to a rise in whistleblowing and discrimination cases, as well as AI‑generated claims and responses that are “overly complex,” particularly from unrepresented parties.
  • Additional pressure is expected when new rights under the Employment Rights Act 2025 come into force.

What this means:
Both employees and employers are navigating a tribunal system under increasing demand, where cases may become more complex and timelines longer. Proactive legal guidance is more important than ever.

How We Can Help

Whether you’re an employee exploring your rights or an employer seeking strategic risk management, our specialist employment law team offers:

  • Clear, pragmatic advice at every stage
  • Support with discrimination, whistleblowing and dismissal claims
  • Guidance on preparing compliant workplace processes
  • Representation in Employment Tribunal proceedings

Need advice?

If you’re facing a workplace issue—or want to protect your business against rising employment disputes—our solicitors are here to help. Get in touch for tailored legal advice and assistance.

Why is inheritance tax planning no longer only for the wealthy?

For many years, Inheritance Tax (IHT) was considered a concern reserved for the very affluent. That perception is increasingly outdated. With residential property values having risen significantly across the UK over the past two decades, a growing number of estates including those of ordinary middle-income families now fall within the scope of IHT.

Understanding how tax works and what planning options exist is something every adult should consider as part of making your Will. Your Will is your most powerful IHT tax planning tool. Most people think of a Will simply as a document that sets out who gets what when they die. This is true; however, a well drafted Will can do considerably more than that. For many families it is the single most effective Inheritance Tax planning tool available, and yet it is frequently overlooked.

If you would like assistance in preparing a Will, or if you would like tailored advice on IHT planning, please contact any of our three offices. Our experienced Wills, Trusts & Probate team will be pleased to guide you through your options and help you put effective plans in place for the future.

– Saffron Walden: 01799 523 441
– Sawston: 01223 832 939
– Haverhill: 01440 702 485

Congratulations to Ruby Bird for being awarded Student of the Month by Pitmans

Ruby joined Adams Harrison in October 2025, in the Haverhill office, as a trainee legal secretary. She is studying with Pitmans Cambridge for the CILEX Legal Secretarial Diploma. The partners were delighted to hear that Ruby was awarded Student of the Month this month by Pitmans in recognition of her hard work and excellent results so far.

Unmarried Partners & Intestacy in England and Wales: What You Need to Know

For the millions of cohabiting couples in England and Wales, the assumption that a surviving partner will “automatically inherit” is not just risky — it is legally incorrect. Despite the rise of long‑term cohabitation, the law has not kept pace with modern family structures, and the rules of intestacy (which apply where one passes away without a valid Will) still exclude unmarried partners entirely.

This article explains how the law works, why cohabiting couples are particularly vulnerable, and what steps can be taken to avoid serious financial and personal consequences.

  1. The Myth of the “Common Law Partner”

A significant number of people still believe that living together for a certain number of years creates rights similar to marriage. It doesn’t. In England and Wales, “common law marriage” has no legal recognition and unmarried partners receive nothing under intestacy rules, even if you have lived together for decades, raised children, or own a home together, you are treated as legal strangers under intestacy law.

We are not encouraging you to have a civil union or marry your partner if you do not wish to, we instead wish merely to highlight what steps can be taken so that your testamentary wishes reflect your current familial circumstances.

  1. How the Intestacy Rules Work

When someone dies without a Will, their estate follows a strict hierarchy governed by statute The law does not consider personal relationships, financial dependence, or emotional ties at all.

The estate passes in the following order:
Spouse or civil partner → children → parents → siblings → extended family → the Crown. Unmarried partners do not appear anywhere on this list.

Although one may deem that a Will is not necessary where they are married and intend to leave everything to their partner and then to their children, steps should still be taken to produce a Will to reflect these wishes – this will be covered in more detail in a later blog post.

This means that if an unmarried person (which may include those couples who have married via religious ceremonies only) dies intestate:

  • Their partner inherits nothing owned solely by the deceased — not the home, not savings, not personal possessions.
  • Children, parents, or even distant relatives may inherit instead, irrespective of how close the deceased was with these relatives.
  • If no relatives exist, everything passes to the Crown.
  1. Financial Hardship & Emotional Impact

The consequences can be severe and immediate. Situations frequently include:

  • Loss of the family home
  • No access to savings or pensions
  • Eviction by legal beneficiaries
  • Costly legal claims to secure any support

Many unmarried partners only discover this legal gap after suffering a bereavement, compounding an already devastating situation. By taking action now and drafting a Will, couples will have taken the steps to safeguard themselves and each other in bereavement.

Conclusion

Unmarried partners in England and Wales have no rights under the rules of intestacy, regardless of how long they have lived together or how intertwined their lives may be. Without a valid Will, surviving partners may face losing their home, assets, or financial security.

The solution is simple but essential: make a Will, review ownership structures, and ensure your wishes are documented. It is the only way to protect the person you share your life with.

If you wish to create a Will and would like our assistance in doing so, you are welcome to contacting one of our three offices whose details are below:

  • Saffron Walden: 01799 523 441
  • Sawston: 01223 832 939
  • Haverhill: 01440 702 485

Child Welfare First: The Repeal of the Presumption of Parental Involvement

Did you know? Contact is no longer treated as a parental right. Courts must now assess whether contact is safe and, in the child’s, best interests.

On 22 October 2025, the Government announced the planned repeal of the presumption of parental involvement with their children under section 1(2A) of the Children Act 1989. Since 2014, courts have been required to presume that involvement of both parents in a child’s life would further the child’s welfare. That is now changing.

The Ministry of Justice’s Review found that this presumption was contributing to a “pro-contact culture,” with unsupervised contact remaining the most common outcome even in cases involving domestic abuse. This reform means:

  • Contact will be assessed on evidence, not assumptions
  • Allegations of harm and domestic abuse will be examined carefully
  • Contact may be supervised, indirect (letters or telephone calls), or refused altogether, where necessary
  • Each case will be decided using the welfare checklist
  • Parental responsibility remains and all parents still have the right to apply for a Child Arrangements Order whether they have Parental Responsibility or not.

 

This does not mean contact will be refused In many families, courts will still conclude that children benefit from a relationship with both parents. But the child’s safety and wellbeing will always come first.

How can our Family Law team help? We advise parents and families on child arrangements, safeguarding concerns, domestic abuse cases, and applications for child arrangements orders. If any of the issues raised in this blog affect you or your family, contact us for a confidential initial conversation.

This blog is intended as a general overview and does not constitute legal advice. Please contact Family department at Adams Harrison for advice on how to navigate your divorce, children and finances