Please let us have your name and telephone number and/or email address, should we need to contact you. If you prefer to remain anonymous please leave this section blank
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Q1. How satisfied are you with our overall level of service, so far? Please select one box. Very satisfiedFairly satisfiedUndecidedFairly dissatisfiedVery dissatisfied
Q1a. If dissatisfied please tel us briefly why this is.
Q2. How would you rate our Reception area and the service you received from our Reception team (by telephone or in person)? Please tick one box. Very goodFairly goodUndecidedFairly poorVery poor
Q3. Have we given you information/advice that was easy to understand? Please tick one box. Very easyFairly easyUndecidedFairly difficultVery difficult
Q3a. Going forwards, how might we improve?
Q4. How well have we kept you up-to-date with progress? Please tick one box. Very wellFairly wellUndecidedFairly poorVery poor
Q5. How would you rate the personal manner of the adviser who is dealing with your matter? Please tick one box. Very goodFairly goodUndecidedFairly poorVery poor
Q6. Would you recommend us to someone else if they needed legal help or advice? Please tick one box. Certain toLikely toUndecidedUnlikely toCertain not to
Q6a. Please give your reason(s) for your answer to Q6.
Q7. Please tell us how you heard about our organisation.
Q8. Do you have any further comments or suggestions that may help us to improve our level of service?
We may wish to anonymise some of the comments you have made and use them in our future marketing and publicity work. Are you happy for us to do this? YesNo
